Services & Logistics
Comprehensive export services from RFQ to delivery with complete supply chain management
Complete Export Solutions
From initial inquiry to final delivery, we handle every aspect of your industrial automation supply chain with precision and care.
RFQ Processing
Comprehensive request for quotation handling with technical verification and competitive pricing.
- Specification verification & cross-references
- BOM validation and compliance check
- Alternative product suggestions
- Export documentation preparation
- 24-48 hour response guarantee
Packaging & Handling
Professional packaging solutions ensuring safe delivery of your industrial components worldwide.
- OEM-preserved original packaging
- Export-grade custom crating
- ISPM-15 compliant palletization
- Moisture protection systems
- Shock/tilt indicators applied
Global Logistics
Complete logistics management from major U.S. ports with flexible INCOTERMS and tracking.
- Multiple INCOTERMS options
- FCL/LCL sea freight services
- Air freight and express delivery
- Real-time tracking updates
- Digital document archive
RFQ Process & Documentation
Our streamlined RFQ process ensures accurate specifications, competitive pricing, and complete documentation for seamless procurement.
Specification Verification
Technical review of requirements, cross-references, and alternative suggestions for optimal solutions.
BOM Validation
Complete bill of materials analysis with compatibility checks and compliance verification.
Export Documentation
Certificate of Origin, Commercial Invoice, Packing Lists, HS Codes, and calibration certificates.
Quote Delivery
Detailed quotations with pricing, lead times, shipping options, and terms within 24-48 hours.
Packaging & Handling
Professional packaging solutions designed to protect your investment and ensure products arrive in perfect condition anywhere in the world.
OEM Preservation
Original manufacturer packaging maintained when possible for warranty protection.
Export-Grade Packing
Custom crating and foam inserts for fragile instruments and heavy equipment.
Palletization
Optimized pallet loading with weight distribution and securing systems.
Labeling System
HS-coded labels, handling instructions, and destination marking.
Global Logistics Network
Flexible shipping options from major U.S. ports with complete tracking and documentation support.
INCOTERMS Options
Major ports: Houston, Long Beach, New York, Savannah
Shipping Methods
Sea Freight
FCL/LCL options for cost-effective bulk shipments
Air Freight
Fast delivery for urgent requirements
Express Delivery
FedEx, UPS, DHL for critical components
Tracking & Updates
Digital Document Archive
Secure online portal providing 24/7 access to all shipment documentation, photos, and tracking information for complete transparency.
- Complete shipping documentation
- Pallet and seal photo logs
- Secure encrypted access
- 5-year archive retention
After-Sales Support
Comprehensive support services ensuring long-term success and peace of mind for your industrial operations.
Warranty Coordination
Direct liaison with OEM manufacturers and authorized distributors for warranty claims, repairs, and replacements under original manufacturer terms.
- Warranty registration assistance
- Claim processing support
- Replacement coordination
RMA/Returns Process
Streamlined return merchandise authorization process compliant with U.S. export regulations and manufacturer return policies for hassle-free returns.
- Pre-approved RMA numbers
- Export compliance handling
- Credit processing support
Technical Lifecycle Advisory
Proactive notifications about product lifecycles, obsolescence planning, and upgrade recommendations to keep your systems current and supported.
- Obsolescence alerts
- Migration planning
- Upgrade recommendations
Our Service Guarantee
We stand behind every shipment with comprehensive guarantees and service level commitments.